The ability to call 911 is a vital part of public safety and is the primary method for the public to gain quick access to emergency services.
Pennsylvania 911 centers, known as public safety answering points (PSAP), process nearly 9 million requests for emergency services annually.
In order to have a 911 Program that emergency responders and the public across Pennsylvania can rely on, PEMA and our partners work together to successfully administer and improve the program.
PEMA’s 911 Office, working with our county partners, administers a standards-based 911 Program through financial management, operational guidance, and strategic planning to support county public safety answering points with accomplishing their public safety mission in a collaborative and financially sustainable manner.
Learn about the 911 Program through recent annual reports.